Tools Used:

  • Adobe Captivate (2023), Microsoft Clipchamp video editor, Backwards Design, Goal-based scenarios, Fake-Branching

Problem:

  • Misjudging customer needs persist following training.

Intervention:

  • Supplemental online training to review basic yet important aspects of job with goal-based scenarios that allow the learner to experience the consequences of their decisions.

Audience:

  • New hires at the shoe store

Tools used:

  • Articulate Storyline, Backwards Design, Scenario Based learning

Problem:

  1. Crossing Guard Training guide document requires more interactive features to reinforce information.

Intervention:

  1. Utilizing scenarios, digital training will present the content along within the context the learner is expected to perform in.

Tools Used:

  • Adobe Captivate (2023), PowToons, Microsoft Clipchamp video editor, Backwards Design, Scenario Based learning

Problem:

  1. Lower enrollment numbers threaten to cancel the course.
  2. Lack of in class time to ensure learners grasp basic concepts

Intervention:

  1. Advertisement made to bring awareness to the course and how its content it offers can benefit the student’s professional life.
  2. Create supplemental resource for student to use outside of class to review and practice the basic concepts with scenario based learning.